Appenso

Privacy Policy

Last Updated: June 17, 2025

1. Introduction

Your privacy is of paramount importance to Awesome Enterprises Private Limited ("AppEnso," "We," "Us," or "Our"), located at 65, Mangal Vihar Gopalpura Bypass, Jaipur, Rajasthan, 302018, India. This Privacy Policy describes how we collect, use, process, store, and disclose your information when you use our software, applications, Google Workspace add-ons, and related services (collectively, the "Services").

2. Information We Collect

We collect various types of information when you use our Services, primarily to operate and improve our offerings. We process this information based on various legal grounds, including your consent, necessity for contract performance, legal obligations, and our legitimate interests, as detailed below. We only collect the minimum amount of information necessary for these purposes.

2.1 Information You Provide Directly to Us

  • Account Information: When you create an account, we collect your name, email address, company name, and potentially your Google User ID (for Google Workspace Add-ons authentication).
  • Payment Information: If you purchase Services, payment information is collected and processed directly by our third-party payment processors (PayPal, Instamojo, Paddle, Stripe, WooCommerce). We do not store or have direct access to your credit card details.
  • Communication Information: When you contact us for support, inquiries, or feedback, we collect the content of your communications, your email address, and any other information you choose to provide.

2.2 Information Collected Automatically

  • Usage Data: We may collect non-personal statistical information about your interactions with our Services, such as IP address, browser type and version, operating system, device identifiers, referring/exit pages, date/time stamps, and clickstream data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage, and remember your preferences. Please refer to our Cookie Policy for more details.

2.3 Information from Google Workspace APIs (for Google Workspace Add-ons)

When you use our Google Workspace Add-ons, you grant us access to specific data within your Google Workspace account via the Google OAuth 2.0 protocol.

Google API Services User Data Policy Compliance:

  • We only use access to Drive content and Gmail data to provide our Services.
  • We do not transfer this data to others unless necessary to provide and improve our Services, for security purposes, to comply with applicable law, or as part of a merger, acquisition, or sale of assets.
  • We do not use this data for serving advertisements.
  • We do not retain user data obtained through Google Workspace APIs to develop, improve, or train AI/ML models.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Services: To operate, deliver, and improve the functionality of our software, applications, and Google Workspace add-ons.
  • User Authentication: To authenticate your identity when you sign in.
  • Account Management: To manage your user license, send payment receipts, and manage your subscription.
  • Communication: To send you service-related announcements, technical notices, updates, security alerts, and administrative messages.
  • Customer Support: To respond to your inquiries, provide technical support, and troubleshoot issues.
  • Analytics and Improvement: To understand how users interact with our Services, analyze trends, and identify areas for improvement.
  • Security and Fraud Prevention: To protect our Services and users from fraud, abuse, and other security risks.
  • Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

4. How We Share Your Information

We do not sell or share your information with anyone else for their independent marketing purposes. We may share your information only in the following limited circumstances:

  • With Your Consent: We may share your information if you give us explicit consent to do so.
  • Third-Party Service Providers: We engage trusted third-party companies to perform services on our behalf:
    • Payment processors: PayPal, Stripe, Instamojo, Paddle, WooCommerce.
    • Cloud hosting: Google Cloud Platform.
    • Analytics: Google Analytics (anonymized data only).
  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction.
  • Social Media Features: Our website may include social media features. Your interactions with these features are governed by the privacy policy of the company providing them.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Account Information: Retained as long as your account is active or as needed to provide you services.
  • Usage Data: Retained for analytical purposes for a limited period (typically 90 days).
  • Communication Records: Retained for customer service purposes for up to 2 years.

If you wish to delete your account, you may do so by uninstalling our Google add-on or by contacting us at [email protected]. We will respond to your request within 5 business days and delete your personal information, unless retention is required by law.

6. Data Security

We take the security and confidentiality of your personal data seriously. We implement industry-standard technical and organizational measures to protect your data:

  • Encryption: All data transmissions are encrypted using SSL/TLS protocols.
  • Access Controls: Strict access controls limit who can access your data.
  • Regular Audits: We conduct regular security audits and assessments.
  • Secure Storage: Data is stored in secure, encrypted databases.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Privacy Rights

We respect your rights over your personal data. You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Restriction: Request the restriction of processing your personal data.
  • Data Portability: Request to receive your personal data in a structured format.
  • Object: Object to the processing of your personal data.
  • Withdraw Consent: Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

8. GDPR Compliance for EU Residents

If you are a resident of the European Union (EU) or European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides you with specific rights.

8.1 Lawful Basis for Processing

We process your personal data based on:

  • Performance of a Contract: To fulfill our contractual obligations.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our legitimate business interests.
  • Consent: Where required by law.

8.2 International Data Transfers

As AppEnso is based in India, your personal data may be transferred to and processed in India. We implement appropriate safeguards as required by GDPR, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Supplementary technical and organizational measures.

For organizational users, the processing of Customer Personal Data is further governed by our Data Processing Agreement (DPA), which outlines our specific data processing obligations as a processor.

8.3 Data Protection Contact

For GDPR-related inquiries, contact us at:

8.4 Data Breach Notification

In the event of a personal data breach likely to result in high risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with GDPR requirements.

9. Children's Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Sending an email to the address specified in your account.
  • Displaying a prominent notice on our website or within the Services.

We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected] Address: Awesome Enterprises Private Limited 65, Mangal Vihar Gopalpura Bypass Jaipur, Rajasthan, 302018 India

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