Frequently asked
Subscriptions are billed through the App Store or Google Play. To cancel, open your device’s store account settings, find the AppEnso app under Subscriptions, and turn off auto-renew at least 24 hours before the next billing date.
Refunds for in-app purchases are handled by Apple and Google. Visit reportaproblem.apple.com (iOS) or Google Play’s order history (Android) to request one. If you need help, send us a message above and we’ll guide you through it.
Most AppEnso apps process your photos and files entirely on-device and never upload them to our servers. See our Privacy Policy for the full details on what each app collects.
We typically respond to support requests within 1–2 business days. Including your device model and app version helps us resolve issues faster.
Use the dropdown in the support form to pick the specific app you need help with — it routes your message to the right place and pre-fills useful context.